Lobsterman Privacy Policy

Last updated: April 8, 2025

At Lobsterman, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your data when you sign up for our membership or opt in to receive marketing messages. We comply with Canadian privacy laws and industry regulations to ensure your information is secure and that we maintain responsible communication practices.

1. Information We Collect

We collect personal information when you:

• Register for a Lobsterman membership

• Participate in promotions or claim discounts

• Opt in to receive marketing messages

The information we collect may include:

• Name

• Phone number (for SMS marketing purposes)

• City or postal code

• Preferences and feedback (optional)

2. How We Use Your Information

We use your information for the following purposes:

• To send you exclusive membership offers, event invitations, and product updates

• To improve our services and customer experience

• To comply with legal and regulatory data retention requirements in Canada

We do not use your information for unrelated marketing or spamming purposes, and we ensure that communication is respectful and relevant.

3. User Consent

By submitting the registration form and checking the box indicating “I agree to Lobsterman’s Privacy Policy and Terms of Service,” you give explicit consent for us to use your personal information as outlined in this policy. You have the right to withdraw this consent at any time.

4. Sharing Information with Third Parties

We do not sell or rent your personal information. However, we may share your data with third-party service providers, such as SMS platforms or marketing automation systems, for the purpose of sending you membership notifications and promotions. All third-party service providers comply with Canadian privacy laws (PIPEDA) and have signed confidentiality agreements.

5. SMS Marketing Management & Opt-Out

Upon registration, you must explicitly opt in to receive SMS messages from Lobsterman. We respect your preferences and provide an easy opt-out option. You can unsubscribe from SMS communications at any time by replying “STOP.” Once you unsubscribe, you will no longer receive SMS notifications.

6. Data Security & Retention

We use industry-standard security measures to protect your personal information, including encrypted transmission and access controls. Your data will be stored securely on servers located in Canada, and only authorized personnel will have access to it.

7. Your Rights

You have the right to:

• View, update, or correct your personal information

• Request the deletion of your information (data will be periodically cleared after unsubscribing)

• Inquire about how your data is being used

If you have any privacy-related questions or concerns, please contact us at:
📧 Email: info@lobsterman.ca